{"xsrfToken":"f4f8ded17f1bfb95fad814e79713571f1546ac94_lout","branding":{"id":"7","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#23875d","headerLinkHoverBGColor":"#23875d","headerBadgeColor":"#23875d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2d4cf03d-456c-4517-84a6-55bd1bf692ca/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMzUxNTEzMy0wMDlmLTQ3YjItOGVlOS0xZTVjZWI1N2I2ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkNGNmMDNkLTQ1NmMtNDUxNy04NGE2LTU1YmQxYmY2OTJjYSI6WyJyZWFkIl19LCJleHAiOjE3NDY5MTI5NTEsIm5iZiI6MTc0NjkxMjM1MX0.gVXw3Hk-rXlg44Ui-SBMDUYEQusr5nS8kdkKLgz_dmA&client=d3515133-009f-47b2-8ee9-1e5ceb57b6f5&height=300&mode=fit","bannerMediaApiFileId":"2d4cf03d-456c-4517-84a6-55bd1bf692ca","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"cs","projectId":10013,"serviceDeskId":7,"name":"Customer Support","description":"<p>Thank you for being our customer and partner! Let us know how we can assist you today.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"78","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10610,"iconUrl":"https://teamflight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[17],"key":""},{"id":"80","name":"Report a potential bug","descriptionHtml":"","callToAction":"Report a potential bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10612,"iconUrl":"https://teamflight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[17],"key":""},{"id":"82","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10614,"iconUrl":"https://teamflight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[17],"key":""},{"id":"79","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://teamflight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"151","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10612,"iconUrl":"https://teamflight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[],"key":""},{"id":"153","name":"Report a potential system issue","descriptionHtml":"","callToAction":"Report a potential system issue","introHtml":"<p>Let us know if something isn't working as expected, you're experiencing an outage, or a performance issue. We'll investigate and aim to get it back up and running quickly.</p>","icon":10681,"iconUrl":"https://teamflight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10681","groups":[],"key":""},{"id":"98","name":"RMA (Return Request)","descriptionHtml":"","callToAction":"RMA (Return Request)","introHtml":"<p>Return Merchandise Authorization (RMA) is used when a customer wants to return merchandise.</p>","icon":10507,"iconUrl":"https://teamflight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"81","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10613,"iconUrl":"https://teamflight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[80,82,78]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMzUxNTEzMy0wMDlmLTQ3YjItOGVlOS0xZTVjZWI1N2I2ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY5MTM1NTEsIm5iZiI6MTc0NjkxMjM1MX0.5PswOl5C89CZA6pnN7scnrCaX6Kul6L8p-AsBaM5BQo","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"d3515133-009f-47b2-8ee9-1e5ceb57b6f5","tokenDurationInMins":20}},"reqCreate":{"id":78,"projectId":10013,"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10610,"iconUrl":"https://teamflight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/78","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/78","calendarParams":{"firstDay":0,"date":"2025-05-11T00:25:52+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMzUxNTEzMy0wMDlmLTQ3YjItOGVlOS0xZTVjZWI1N2I2ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY5MTM1NTIsIm5iZiI6MTc0NjkxMjM1Mn0.B75GrtSSVMGpOzn6c7pHNEdCajh3X44qcJOwAK_-1Hw","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"d3515133-009f-47b2-8ee9-1e5ceb57b6f5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}